Shipping policy

Shipping Policy

Last updated: 22 February 2026

1. Shipping Destination

We currently ship to customers within the United Kingdom only.

2. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Orders placed on weekends or holidays will be processed on the next business day.

3. Estimated Delivery Time

Estimated delivery time is 6–10 business days from the date of dispatch.

Delivery times are estimates only and may vary due to external factors such as customs clearance procedures, carrier delays, weather conditions, or peak periods.

We are not responsible for delays caused by circumstances beyond our control.

4. Shipping Costs

We offer Free UK Tracked Delivery on all orders.

There are no additional shipping fees at checkout.

5. Customs, Duties & Taxes

All orders are shipped on a Delivered Duty Paid (DDP) basis.

This means all applicable customs duties, import taxes, and VAT are covered prior to delivery.

Customers will not be required to pay any additional fees upon receiving their order.

6. Tracking Information

Once your order has been dispatched, you will receive a confirmation email containing tracking information.

Please allow up to 48 hours for tracking updates to become available.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not liable for orders shipped to incorrectly provided addresses.

If an order is returned due to an incorrect address, additional shipping charges may apply for re-delivery.

8. Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive within a reasonable timeframe, please contact us at:

hello@eyacare.com

We will investigate the issue with the carrier and provide a suitable resolution.

Shipping policy

We currently ship to the United Kingdom.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).

Delivery Time

Estimated delivery time is 6–10 business days.
Delivery times are estimates and may vary due to logistics or customs clearance processes.

Shipping Fees

We offer Free Tracked Delivery on all UK orders.

Duties & Taxes

All orders are shipped DDP (Delivered Duty Paid).
This means all customs duties, import taxes, and VAT are covered.
Customers will not be required to pay any additional charges upon delivery.

Tracking Information

Once your order has been dispatched, you will receive a confirmation email including tracking details.

Incorrect Address

Please ensure your shipping details are accurate before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

If you have any questions, please contact us at:
hello@eyacare.com