Refund policy

Returns & Refund Policy

Last updated: 22 February 2026

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date your order is delivered.

To be eligible for a return, your item must be unused and in its original condition and packaging.

2. How to Request a Return

To initiate a return, please contact us at:

hello@eyacare.com

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if item is damaged or defective)

Returns must be approved before being sent back.

3. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

4. Refund Process

Once your return is received and inspected, we will notify you regarding approval of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery and provide clear photos.

We will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once used.

7. Late or Missing Refunds

If you have not received your refund after 10 business days, please check with your bank or payment provider before contacting us.