Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

1. General Questions

Why women choose EYA

- 360° relief: enveloping warmth for both the stomach and lower back.


- Customisable experience: 5 heat levels and 7 massage modes, giving you 35 combinations to create the ritual that suits your body.


- Discreet by design : invisible under your clothes, wherever you go.


- Thoughtfully Crafted : an elegant ritual designed for your everyday life.

The essence of the EYA ritual

- Self-respect: support that helps you listen to your body instead of simply pushing through.


- Calm: gentle, steady warmth that helps you feel soothed and in control.


- Relief: comfort that fits into your real life, not just your couch.

Does heat and massage really help?

Yes. Therapeutic heat helps relax muscles, support circulation and ease everyday tension.

 

EYA is designed to provide comfort for:

- Period cramps and Bloating

- Lower back pain discomfort (Lumbar tension)

- Everyday stress and fatigue

 

Your portable sanctuary: 

Enjoy immediate relief, wherever you are at home or out and about.

Is it safe for skin?

Yes, EYA is designed with double protection:

 

Sleep-safe: An automatic 30-minute shut-off ensures safe use, even if you fall asleep.

 

Skin-friendly: The premium "Soft-Touch" velvet finish is designed for direct contact.

 

Note: For higher heat settings, we recommend wearing a thin layer, such as a tank top.

Will anyone notice I’m wearing it?

Yes. It is ultra-slim and silent , so you can wear it under your clothes anytime, anywhere, and no one will know you’re wearing it.

Is EYA suitable as a gift?

Yes. It’s a thoughtful gift for anyone who could use a little more comfort in their daily life, from daughters to mothers to close friends.

How do I charge it ?

USB-C charging simple and universal.

Is one charge enough for a full day ?

Yes. A full charge provides a minimum of five 30-minute sessions, offering flexible comfort throughout the day, whenever you need it.

Is it possible to use the massage function and the heat function independently?

Yes, the EYA belt is fully customizable, allowing you to use the massage and heat functions independently to suit your needs and your mood.

2. Shipping & Orders

How much does shipping cost?

Shipping is on us! We offer Free Shipping on all orders. We believe that getting the relief you deserve shouldn't come with hidden fees at checkout.

How long will it take to receive my EYA belt?

Once you place your order, our team works quickly to process it. Standard delivery typically takes 5 to 7 business days. As soon as your package leaves our warehouse, we’ll send you an email with a tracking number so you can follow its journey.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), as well as secure express checkouts like Apple Pay and PayPal for a fast, seamless experience.

3. Returns & The EYA Guarantee

How does the 30-Days Guarantee work?

We are incredibly confident in the soothing power of our product. That's why every order comes with our 100% Relief or Your Money Back Guarantee. If you try the EYA belt and don't experience genuine comfort and relief within 30 days of receiving it, simply let us know.

How do I initiate a return?

It’s completely stress-free. Just send an email to our Sisterhood Support team at hello@eyacare.com with your order number (starting with #EYA), and we will provide you with all the quick and easy return instructions.